Does your staff say they need more hours in a day? You have hired the right people, you put the right rewards systems in place and you have set your expectations. But, does your team have the tools they need to reach their goals?
Do your sales people have tools to help them easily and promptly follow up with their prospects? Do they have an easy way to give their leads an attractive and accurate quote? Equally important, do you have an efficient way to stay on top of Sales to ensure they have been following up and providing prompt quotes? If your team needs some help, the sooner you find out, the sooner you can provide it. That doesn't mean you need to work more, it means you need to work smarter.
Is your service manager taking the time with his customers to ensure they leave satisfied? Can he easily review work orders to ensure that everything needed for the job was added to the ticket? Did you provide him with an easy way to monitor service tech efficiency? Do you and he have a tool to easily see what work orders are outstanding and their current status? What's it worth to you if you could increase your service profitability by several percent?
What is your parts department profitability compared to plan? Do you have a plan? Many don't because it's not easy to determine without an effective dealer management system. Are your parts being sold at current suggested retail, or at the suggested retail when you bought the part a couple of years ago? Or, do you prefer to customize your own list price? Have you given your parts manager a tool to generate stock orders so you have the right inventory - no more and no less - that you need? How about a easy way to track lost sales so you don't miss it next time? How much is it worth you to improve your parts margins by several percent?
Do you view your business as a group of profit centers, each one pulling its own weight? You need a system that allows you and your team to see when they are doing well and to quickly identify and drill down on problem areas. And you need a system with a powerful custom report writer so that your team can get the reports they need to track their performance.
Explore our website and give us a call so that we can discuss your needs in detail. We have been working with dealers and repair shops since 1985, so we have seen a lot. In fact, we know that no two businesses are alike, so we won't force you into our way of doing business. We'll work with you to set up your management system according to your people and processes.
With BiT you get a system that:
You may continue to explore the benefits to each of your departments, or contact us for a demo.