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Software for Dealership Service Manager

As a service manager, you need to juggle requests from all around.  You need to satisfy the customer, the GM and your technicians.  It's tough to balance the competing priorities.  You need BiT's online system to help you focus your time where it is most valuable.  That means keeping your customers informed, providing the technicians with the parts and guidance to get the repairs done efficiently, and giving your boss the information he needs in an easy, accurate and timely manner.

BiT's service work order system will help you:

  • Stay on top of your repairs in progress with easy-to-use status codes
  • Improve technician productivity by tracking both billable and actual hours
  • Ensure work is complete and invoiced with easy-to-use review screens
  • Work efficiently by integrating Service department with Parts, Sales and Accounting

BiT's online system provides you with the features you need to increase margins, and improve technician efficiency and customer satisfaction.  Here are just some of the features of BiT's service work order system:

Features

  • Track service history, even after the unit is sold
  • Easily email customer updates, view all contact history in one central location
  • Record billable & actual technician hours
  • Use Packages to define kits of parts for recurring jobs
  • Utilize flat rates and job codes
  • Track internal work orders
  • Click to re-use standard work requests to reduce typing and improve communication
  • Create and email insurance estimates
  • Automatically add shop supplies, haz mat/environmental fees
  • Create multiple tasks on a work order with subtotals by task
  • Special order parts from the work order screen
  • Deposits entered directly into the work order
  • Custom pricing levels
  • Record dates for future service
  • Easily convert estimates to a work order
  • Standard and custom reports on screen or export to pdf or excel

You may continue to explore this site, or contact us for a demo.